The Chelsea Hub: A Model for Community Safety and Well-being

Working Together to Reduce Risk in Our Community
The Hub works with families and individuals that are facing difficult challenges and may need services from more than one community agency.  Our goal is to work together to ensure families and individuals are safe, healthy and have the opportunity to thrive. The Hub is a police-led initiative made up of designated staff from the community and government ages that meet weekly to address specific situations regarding clients facing elevated levels of risk, and develop immediate, coordinated, and integrated responses through the mobilization of resources. There are now 25 participating agencies who come together voluntarily each Thursday morning, and we’ve covered over 450 situations.Hub_Meeting

This innovative model mobilizes resources already in place to address specific situations before an emergency occurs. The Hub reduces demands that are currently borne by the criminal justice system, health system, and families by more effectively applying the capacities of our human service partners and our police resources, and mitigating those critical upstream risk factors that lead to harm, crime, and/or death.

Moreover, the criteria for intervention is unique: the case must signify a high probability and strong intensity of harm, and require a multi-disciplinary approach. The case is then “filtered” to determine whether collaborative intervention is necessary, a process used to protect the individual’s privacy. Our model is efficient: we don’t have lengthy meetings diagnosing anything. Each case takes approximately four minutes.

If you or someone that you know is experiencing more than one of the risk factors listed below, please contact Dan Cortez at 617-466-4807 or Our goal is to assist you through this often complicated process.

Chelsea Hub Weekly Roundtable

DND_0420-768x512Hub partners discuss the situation at weekly roundtable

Replicating the Chelsea Hub Model:
  • Springfield
  • Worcester
  • Jamaica Plain (Boston)
  • East Boston
  • Lawrence
  • Medford
Success Stories
*Coming soon*

What Others are Saying:
MIT Executive MBAs explore the Hub as a solution to challenges confronting Massachusetts communities: MIT Team Eliot Implementation Presentation.

Examples of Risk Factors that we work to reduce:
Alcohol Missing School
Mental Health Poverty
Suicide Unemployment
Crime Victimization Gangs
Sexual Violence Gambling
Basic Needs Physical Health
Housing Criminal Involvement
Antisocial/Negative Behavior Emotional Violence
Threat to Public Health and Safety Supervision
Drugs Parenting
Cognitive Impairment Negative Peers
Self-Harm Missing/Runaway
Physical Violence Social Environment
Elderly Abuse  

If you’d like to know more about the Hub or would like a presentation in your community, please contact Dan Cortez at 617-466-4807 or

Additional Information About the HUB
Chelsea Hub Brochure
Gain a high-level understanding of what the Hub does, and learn who is involved in the initiative.

Download the Chelsea Hub Brochure (PDF)
Chelsea Hub Meeting Photos
See the Chelsea Hub table in action!
Chelsea Hub Meeting Photos
New Coverage